Frequently Asked Questions
Everything you need to know about our organic farm-to-table delivery.
How do you ensure the produce is 100% organic?
All our products are sourced from certified organic farms that adhere to strict international standards. We perform regular quality audits and ensure every batch comes with legitimate organic certification documentation.
What are your delivery schedules and charges?
We deliver island-wide in Singapore from Monday to Saturday. Orders over $60 qualify for free delivery, while orders below that amount incur a flat shipping fee of $8. You can select your preferred time slot during checkout.
What should I do if my produce arrives damaged?
We take pride in our quality control, but if you receive damaged or spoiled items, please take a photo and contact our support team within 24 hours of delivery. We will provide a full refund or a replacement in your next order.
Do you use plastic packaging for your vegetables?
As part of our commitment to sustainability, we use biodegradable or recyclable packaging wherever possible. Some delicate leafy greens may require minimal protection to maintain freshness during transit, but we are constantly working to reduce our plastic footprint.
Can I make changes to my order after it has been placed?
To ensure timely delivery, we begin processing orders immediately. You can modify or cancel your order up to 24 hours before your scheduled delivery date by contacting our customer service via WhatsApp or email.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayNow, and Apple Pay. All transactions are processed through a secure, encrypted payment gateway to ensure your data is protected.